Orders are packed and dispatched within 1–2 business days. Once shipped, delivery takes 2–4 business days to major city centres — Johannesburg, Pretoria, Cape Town and Durban — and 3–6 business days to regional or outlying areas.

We offer standard nationwide door-to-door courier delivery for a flat rate of R150. PUDO smart locker delivery is available from R60.

We also provide free delivery on all orders over R650.

You can select free in-store collection — Click & Collect — at checkout, then pick up your order directly from our store once you receive your ready-for-pickup notification.

Alternatively you can select delivery to your nearest 24/7 PUDO smart locker.

As soon as your parcel is collected by the courier we email and SMS you a direct tracking link and waybill number. Click the link at any time to see real-time delivery status updates.

We accept all major, secure South African payment options, processed through encrypted payment gateways via Paygate.

• Visa and Mastercard — credit and debit cards
• Store credit
• Loyalty rewards points

No, you can check out quickly as a guest. Creating a free account does let you earn and redeem rewards points, save delivery addresses, and track your order history easily.

You may return unused, unopened items in their original Japanese packaging within 7 days of delivery for a refund or store credit. Return courier fees apply.

All products are also backed by a 6-month warranty against manufacturing defects, in line with the Consumer Protection Act.

Because we process orders quickly, please contact our support team via WhatsApp or email immediately if you need to adjust or cancel your order.

Once a parcel has been booked with the courier and dispatched, changes or cancellations cannot be made — but you may initiate a return upon delivery.

You automatically earn 1 point for every R10 spent on purchases. Points can be redeemed at checkout, where 100 points is a R10 instant discount off your order. Points are valid for 12 months.

Read the full rewards programme