返品・返金
Returns & Refunds
Timeframes, what can be returned, who pays the courier, and how quickly you get your money back.
Return timeframes
Change of mind
Within 7 days from the date of delivery, in line with the ECT Act cooling-off standard.
Defective or damaged products
Within 6 months, under the CPA quality warranty.
What can be returned
Eligible for return
- Standard kitchenware
- Storage boxes and organisers
- Unopened stationery
- Non-personal lifestyle gadgets
Non-returnable items
For reasons of hygiene, safety or clearance:
- Personal care, grooming tools and cosmetic accessories once opened
- Opened hygiene-sensitive cleaning tools, such as bath sponges and toothbrushes
- Clearance or final sale items
Condition requirements
For all change-of-mind returns, products must be completely unused, undamaged, unopened, and in their original Japanese packaging with all internal inserts, barcodes and protective seals 100% intact.
If you think you might return something, open the outer courier box but leave the product packaging sealed until you're sure.
Who pays for return shipping
Damaged or incorrect items
Notify us within 48 hours of delivery via email or WhatsApp.
If your order arrives damaged or you receive the wrong item, send us:
- Your order number
- Clear photos of the item
- Clear photos of the courier box
Upon review we will immediately dispatch the correct product or replacement at zero extra cost, and arrange collection of the incorrect or damaged unit if necessary.
Your refund options
We offer your choice of:
- An immediate replacement, subject to stock availability
- A store credit voucher
- A full refund
Store credit is issued instantly and has no expiration date, for maximum flexibility.
Refund processing times
Once the returned item is received and inspected at our warehouse, typically within 1–2 business days, your refund is approved.
Start with your order number
お問い合わせMessage us on WhatsApp or email with your order number and photos where relevant. We answer weekdays, 9am to 5pm.