In accordance with the South African Consumer Protection Act, all our products are covered by a 6-month warranty against manufacturing defects and material failures.

Coverage

If an item fails under normal intended household use due to a production fault, material flaw or structural defect within 6 months of purchase, you are entitled to a free replacement, repair or full refund.

Exclusions

This warranty does not cover:

• Normal wear and tear
• Cosmetic scratching from regular use
• Accidental drops
• Misuse or intentional modification
• Failure to follow care or washing instructions

We guarantee that every product sold in our store is 100% authentic, sourced directly from verified Japanese manufacturers and reputable brand partners.

Every shipment is inspected to meet strict Japanese manufacturing, safety and functional standards.

We want you to be completely satisfied with your purchase. If you change your mind, you may return unused items within 7 days of delivery.

Conditions

Items must be completely unused and unopened, with all original tags, Japanese packaging and seals intact.

Refund

A full refund or store credit will be issued upon physical inspection.

We take full responsibility for getting your order to you safely.

If any item arrives broken, cracked or damaged by the courier, report it within 48 hours of delivery and we will send a free replacement immediately, at zero extra shipping cost to you.